We understand that complaints are opportunities to improve. By filing a complaint, you help us serve you better and strengthen the trust we build with our customers and partners. Your voice matters. Let us resolve your concern quickly and effectively.
You can file a complaint by filling out our *Complaint Form* on the website or by emailing us directly at *[support@gigzofy.in](mailto:support@gigzofy.in)* with full details of your issue.
To help us resolve your complaint quickly, please provide:
* Your *Full Name*
* *Email / Phone Number* used for registration
* *Order ID / Service Reference ID* (if applicable)
* A *detailed description of the issue*
* Any *supporting documents or screenshots*
Our team reviews complaints within *24–48 business hours*. Resolution time depends on the complexity of the issue. You will be updated regularly until the complaint is resolved.
Yes. Once you file a complaint, you’ll receive a *confirmation email with a unique Complaint ID* so you can track its progress.
If you are not satisfied with the initial resolution, you can *escalate the complaint* by contacting our senior support team at *[escalations@gigzofy.in](mailto:escalations@gigzofy.in)* with your Complaint ID.
Complaints related to specific *orders, services, or partner programs* require registration. However, general concerns or feedback can be submitted without an account.
No. Filing a complaint with Gigzofy is *completely free of charge*.
You can file complaints related to:
* Service delivery delays
* Technical issues in ecommerce, website, or digital tools
* Payment or billing concerns
* Partner/Franchise-related issues
* Customer service experience
You can track your complaint using the *Complaint ID* provided after submission. Updates will be sent to your registered email.
We follow a *transparent, customer-first policy*. Every complaint is documented, reviewed by our support team, and resolved based on clear guidelines to ensure fairness.